Custom Designs & Ordering
Method 1 : Visit our Showroom personally
Feel free to make an appointment with us through our instagram / whatsapp, our showroom is located in Hung Hom, Hong Kong!
Method 2 - Order Online :Feel free to place your order through our website, or contact our sales team through instagram / whatsapp for help!
Method 3 - Order through whatsapp :Again, contact us for any custom order!
There are three ways to do it!
1. Submit a custom design idea through here Customization Page
2. Schedule an online meeting with us to go through your custom design.
3. Simply whatsapp us for your custom design here!
In general it ranges from 4 - 6 weeks depending on the complexity, involving 5 main steps :
Step 1: Quotation and Deposit (30% Deposit)
Step 2: Mark Up Preparation and Discussion (Around 1 - 2 weeks)
Step 3: If necessary, a plastic mould will be made (for ring only)
Step 4: Production 2 - 4 weeks, depending on the design
Step 5: Shipment through DHL or other couriers with insurance covered
Payment & Shipment
We accept major credit cards, PayPal, Apple Pay, and bank transfers ( with 3% additional discount )
All our shipments are through either international couriers or appointed courier ( to Philippines and Indonesia ) and all parcels are secured by insurance.
Singapore : 1 - 2 Business Days
UAE, Qatar and Saudi Arabia : 2 - 3 Business Days
Philippines and Indonesia : 5 - 6 Business Days
Europe : 2 - 3 Business Days
Sizing
Usually upon deposit we can send the ring sizer to your address to make sure the ring size is right, which is free of charge.
For Engagement Ring, we understand this may not be a feasible option, we will advice you separately on it.
Just a soft tape to measure your wrist
Warranty & Repairs
We do expect some wear and tear if you wear our jewelry frequently! So we provide 3-Year Warranty on all our products. What it means? We cover any loose
Questions about Infinite Gems
Our showroom is located at 1105 Hung Hom Commercial Centre Block B, Ma Tau Wai Road 37, Hong Kong
We have been in this industry for more than 6 years now with our company properly registered under Hong Kong Law and Hong Kong Customs, making sure our compliance with the relevant laws and regulations here, which is really strict...so we have no intention to trick anyone.

